“I have no right to ever expect that someone that works for us is going to give a higher level of service to a guest than I’m willing to give to that employee”
-Paul Saginaw, Co-owner at Zingerman’s Deli
All businesses rely on their employees to WOW their customers. Customer experience, after all, is what keeps them coming back. In this talk at re:Work with Google – Paul Saginaw shares his experience and insights in this space.
Many business would do well to pay close attention to the maxim of employee service.
To find out more about Companies Behaving Awesomely click here